Bug reports help us reproduce an issue, understand impact, and ship a fix. You can report bugs via the chat or by email at [email protected].
Follow these steps
Reproduce the issue one more time (if possible) and note what you did right before it happened.
Open Superset → bottom-right corner → Chat with support (or email [email protected]).
Add a short summary: what’s broken + where in the app it happens.
Include Steps to reproduce (numbered) and what you expected vs. what actually happened.
Add your environment details:
Device (iPhone model / Android model / Mac / Windows)
OS version (iOS/Android version)
If the app is up to date
Platform: Web / iOS / Android
Attach proof:
Screen recording (best) or screenshots
If it’s visual (layout/scroll), include the whole screen
Notes & best practices
If it’s intermittent, tell us how often it happens (example: “1 out of 5 times”).
If it blocks clients, say that upfront so we can prioritize.
If you see an error message, copy/paste it exactly (screenshots help too).
For data issues (missing workouts, wrong dates), include the client email and approx time it happened.
If possible, try once on Wi-Fi vs. cellular (mobile) and mention the result.
FAQ
What’s the difference between a bug and a feature request?
A bug is something that’s supposed to work but doesn’t. A feature request is new behavior you want added.
Do I need a screen recording?
Not always, but it’s the fastest path to a fix - especially for UI issues, crashes, and “it’s weird” bugs.
What if I can’t reproduce it?
Still report it. Share what you were doing right before it happened and how often you’ve seen it.
Can I report bugs for my clients too?
Yes - include the client email and what they were trying to do (and ask them for a screen recording if possible).