If you see a negative payout in your account, don’t worry — it usually means a refund was issued to one of your clients. Here’s how it works:
How payments and refunds work
When a client pays
Example: A client buys your program for $100.
Stripe processes the payment and charges a fee (usually 2.9% + $0.30 for U.S. cards — about $3.20).
You receive the remaining $96.80 in your Stripe balance.
If the client requests a refund
Stripe refunds the full $100 to the client (not just the $96.80 you received).
That full amount is deducted from your Stripe balance.
If your balance doesn’t have enough funds to cover it, your payout will show as negative.
Important to know
Stripe does not refund processing fees.
In this example, you lose the $3.20 fee even though the $100 goes back to the client.
This is a Stripe rule, not a Superset rule.
What if my Stripe balance goes negative?
If your balance dips below zero, Stripe will either:
Debit the missing amount from your connected bank account (usually within a few business days), or
Cover the negative balance automatically with future client payments.
You can also add funds manually in your Stripe Dashboard to clear it faster.
What should you do?
No action is required unless you believe the refund was made in error. Any new payments from your clients will automatically clear the negative balance.
👉 Still unsure? Reach out to us — we’re happy to help!