If you notice a negative payout in your account, no need to stress - it usually means a refund was issued to one of your clients. Let's break down what's going on, so it all makes sense:
When a client pays
Your client buys your program for $100.
Stripe process the payment and takes a fee - usually 2.9% + 0.30 for U.S cards (about $3.20)
You get the rest - $96.80 - sent to your account
But what if the client gets a refund?
If that client asks for a refund, here's what happends behind the scenes:
Stripe returns the full %100 back to the client - not just the $96.80 you received.
That full $100 is then deducted from your Stripe balance.
If your Stripe balance doens't have enough funds to cover this refund (say, no new payments have come lately), your payout will show up as a negative amount.
Important to know:
Stripe does not refund their processing fees
So in our example, you'd lose the $3.20 fee even though the $100 goes back to the client.
This isn't a Superset thing - it's just how Stripe Handles refunds.
What if my Stripe balance goes negative?
If your balance dips below zero and no new payments come through, Stripe will:
Usually debit the missing amount from your connected bank account whithin a couple of business days, or
Automatically cover the negative balance with future client payments.
You can also add funds manually through your Stripe Dashboard to clear it faster if you want.
What should I do?
No action needed on your part - unless you think the refund was a mistake. Future payments from your clients will automatically clear any negative balance.
Still confused or worried? Just give us a shout - we're happy to help!