Removing a coach from your team is done by our team. Just reach out and let us know which coach to remove. This request needs to come from an account admin.
Follow these steps
Open a chat with us in the app, or email [email protected].
Tell us the name and email of the coach you want removed.
Our team will confirm once the coach is removed from your account.
Notes & best practices
Only an account admin can request a coach removal.
The coach will lose access to your team account, but their personal Superset account and data are retained.
Clients assigned to that coach stay in your account, they aren't removed with the coach.
If the same coach rejoins later, they can log back in with the same email. No need to recreate the account.
FAQ
Will I lose the clients assigned to that coach?
Will I lose the clients assigned to that coach?
No. Clients stay in your account. You can reassign them to another coach anytime.
If the coach comes back, do they need to create a new account?
If the coach comes back, do they need to create a new account?
No. Their data is retained. They just lose access to the team account when removed, and regain it if added back.
Can a coach remove themselves?
Can a coach remove themselves?
No. Coach removals are handled by our team and need to be requested by an admin.
How long does it take?
How long does it take?
Usually within one business day once we confirm the request with the admin.