Follow these steps
From the Payments tab:
Open Payments.
Find the payment you need to refund.
Click the 3 dots next to the billed date.
Select Refund payment → confirm.
From the Clients tab:
Open Clients → choose the client.
Scroll to Payments.
Find the payment you need to refund.
Click the 3 dots → select Refund payment → confirm.
Notes & best practices
Refunds are processed through Stripe.
If fees were passed to the client, you must also refund those — Stripe does not return transaction fees.
This means coaches cover the cost of fees when issuing refunds.
Refunds usually appear in the client’s account within 5–10 business days.
FAQ
Can I refund only part of a payment?
Not yet — refunds are full amount only.
Do I get the Stripe fees back when refunding?
No — Stripe does not return processing fees.
How long does it take for the client to see the refund?
Typically 5–10 business days, depending on their bank.
Where can I track refunded payments?
Refunds appear in both the Payments tab and inside the client’s Payments history.