Follow these steps
From the Payments tab:
Open Payments.
Find the payment you need to refund.
Click the 3 dots next to the billed date.
Select Refund payment → confirm.
From the Clients tab:
Open Clients → choose the client.
Scroll to Payments.
Find the payment you need to refund.
Click the 3 dots → select Refund payment → confirm.
Notes & best practices
Refunds are processed through Stripe.
If fees were passed to the client, you must also refund those — Stripe does not return transaction fees.
This means coaches cover the cost of fees when issuing refunds.
Refunds usually appear in the client’s account within 5–10 business days.
FAQ
Can I refund only part of a payment?
Can I refund only part of a payment?
Not yet — refunds are full amount only.
Do I get the Stripe fees back when refunding?
Do I get the Stripe fees back when refunding?
No — Stripe does not return processing fees.
How long does it take for the client to see the refund?
How long does it take for the client to see the refund?
Typically 5–10 business days, depending on their bank.
Where can I track refunded payments?
Where can I track refunded payments?
Refunds appear in both the Payments tab and inside the client’s Payments history.