Superset sends notifications through three channels: push (mobile app), email (inbox), and SMS (coaches only – clients never get SMS). Each notification has a fixed set of channels available, some support all three, others are push-only or email-only.

By default, you receive each notification on every channel available for it. Once you customize a notification in your settings, you'll pick one channel. The tables below show which channels each notification supports.

To change how you receive notifications, see How to manage notifications.

What clients get notified about

What	When	How
New unread message	Coach sends a message	Push or email
New check-in available	Coach assigns a check-in	Push or email
Program assigned	Coach assigns a program	Push or email
Program updated	Coach edits a program already assigned	Push or email
New content or links assigned	Coach attaches content or links	Push or email
New payment offer	Coach sends an offer	Push or email
Payment receipt (subscription or one-time)	Successful payment (subscription or one-time)	Email only
Payment failed	Charge fails	Push only
Subscription past due	Subscription becomes overdue	Push only
Subscription canceled	Subscription is canceled	Email only
Installments completed	Client finishes paying off all installments	Email only
Session booked	A session is booked	Push or email
Session canceled	A session is canceled	Push or email
Upcoming session reminder	~25 hours before, then ~1 hour before	Push or email
Session marked completed	Coach marks a session completed	Push only
Daily habit check-in reminder	8:00 AM local time	Push only
New comment on a workout	Coach comments on a workout	Push only
You've been invited as a client	Coach adds them to the platform	Push + email

What coaches get notified about

What	When	How
New unread message	Client sends you a message	Push, email, or SMS
Client completed a check-in	Client submits a check-in form	Push, email, or SMS
Client completed a workout	Client finishes a workout	Push, email, or SMS
Client edited a completed workout	Client edits a workout they already completed	Push, email, or SMS
New comment on a workout	Client comments on a workout	Push, email, or SMS
Client booked a session	Client books a session	Push, email, or SMS
Client canceled a session	Client cancels a session	Push, email, or SMS
Upcoming session reminder	~25 hours and ~1 hour before	Push, email, or SMS
Client redeemed your invite	Client signs up via your invite link	Push or email
New lead	Someone fills out your lead form	Email only
Client habits completed (daily digest)	Once a day	Push, email, or SMS
You got paid	After a successful client payment	Email only
Client subscription canceled	A client's subscription is canceled	Email only
Free trial expiring soon	~3 days and 1 day before trial ends	Email only
Your Superset subscription past due	Your platform subscription is overdue	Push only
Your subscription was billed (creator)	Email receipt for your own Superset subscription	Email only

Notes & best practices

Push-only notifications have no email backup. If you turn off push, you won't be notified at all. For clients, this includes payment failed, subscription past due, session marked completed, daily habit reminder, and new comments on workouts. For coaches, this includes your Superset subscription being past due.
SMS only works for US phone numbers (+1) that pass validation. If you're outside the US, SMS won't be available even if you select it.
Recurring check-ins may take up to 10 minutes to send after their scheduled time.
Program edits are batched. If you make several edits to a program in a row, clients only get one notification – not one per edit.
Birthday reminders don't send notifications. They only show up in your Inbox.
Inbox events aren't always notifications. Many things appear in the feed without sending push, email, or SMS.

FAQ

What's the difference between an Inbox event and a notification?

Inbox events appear in the feed inside Superset. Notifications are alerts sent to push, email, or SMS. Some Inbox events also send notifications, but not all of them do.